JustB [JUST ODD] FAQ
Q. Is the concert first-come, first-served for entry?
A. Entry will vary depending on the venue's safety standards.
Q. Is there parking on-site?
A. Please check with the specific venue for more details.
Q. Is there an age restriction?
A. While we would love for everyone to enjoy the show, each venue has its own age restrictions. Please check with the specific venue for more details.
Q. Can I bring a digital camera, DSLR, or professional camera?
A. Artist management prohibits the use of digital cameras, DSLRs, and cameras with flash. Please refrain from bringing these items to the show. Only approved media will be allowed to use professional cameras.
Q. Will there be additional ticket sales on-site?
A. Yes, depending on the venue, there will be a ticket booth for day-of-event purchases.
Q. When does the fan chat start? How long is the fan chat?
A. We will upload the concert schedule on our social platforms prior and also announce it on the day of the event. The fan chat usually lasts one minute.
Q. When can we enter for soundcheck?
A. We will upload the concert schedule on our social platforms prior and also announce it on the day of the event.
Q. Can we give gifts to the members during the show?
A. Only written letters will be accepted. Management reserves the right to accept or deny fan gifts. Please be advised.
Q. When will group photos be released for fans?
A. Group photos will be uploaded for everyone to see and download after the tour ends and once approved by artist management.
Q. Do I need to bring my government-issued ID for check-in?
A. No, please have your e-ticket from the venue ready to be scanned for entry.
Q. I haven’t received my ticket. Who should I contact?
A. All tickets are sent by the respective venues. Please contact them directly.
Q. What is snapTure?
A. It’s a one-on-one memory photo you can take home as memorabilia. It offers three options: mini Polaroid size, cellphone photo, and wide Polaroid size.
Q. What if my picture comes out blurry? Will there be a re-take?
A. We strive to provide the best quality snapTure photos. Please avoid shaking the Polaroid photo. Any retakes will be decided by the management team. Please note that only blurry faces will qualify for a retake.
Q. When can we pick up our snapTure photo?
A. You can pick it up during or after the show. We highly recommend picking it up before the show to avoid long lines.
Q. Can we buy more snapTure tickets on the day of the show?
A. It depends on the availability of inventory.
Q. When can I pick up merchandise?
A. You can pick up/purchase your merchandise before or after the show. If it's from an online order, please have your receipt ready for verification.